Position: Bilingual Customer Service Representative
Location: Houston, Texas
Direct Hire
Pay Rate: $20/hr
Looking to HIRE RIGHT AWAY!!
JOB DESCRIPTION
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you). **This position requires you to be on site at our HQ in Houston, TX.
Responsibilities:
- Resolves customer concerns via phone, email, live chat, or social media
- Assists customers with the placement of orders, exchanges, or refunds
- Helps with complaints, errors, account questions, billing, cancelations, and other queries
- Identifies and assesses the customers’ needs to achieve satisfaction
- Provides accurate, valid, up-to-date and complete information about products
- Meets individual and CSR team satisfaction targets
- Provide appropriate solutions and alternatives to customers within the specified average time limits
- Goes the extra mile to engage and satisfy customers
- Greets and follows up with walk-in customers
- Creates and updates customer accounts
- Ensures proper customer satisfaction is being delivered at all times
- Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information
REQUIRED SKILLS AND EXPERIENCE
- Minimum 2 years previous customer service experience or experience as a client service representative
- At least 1 year of call center experience
- High School Diploma or GED
- Customer orientated with the ability to adapt/respond to different types of customers
- Bilingual (English & Spanish)
NICE TO HAVE SKILLS AND EXPERIENCE
- Knowledge of natural health industry
- Actively embraces healthy living
...PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM! Retail Operations Manager About Life at PetSmart At PetSmart, were more than just a company obsessed with pets ; were obsessed with our people too . Our values are rooted in unconditional...
REACH Alert is seeking a self-directed part-time Web/App Developer with a passion for technology, collaboration, and creative problem-solving. The intern will actively contribute to meaningful projects and work closely with other developers.The Developer must demonstrate...
...Job Title: Adjunct Faculty, Chemistry Department: Biology and Chemistry Reports to: Chair Salary : $3120/4 credit course Date available: Positions will be open until filled. OVERVIEW OF THE UNIVERSITY Washington Adventist University (WAU) is a Christ...
...ecommerce platform, while working closely with cross-functional teams. This role requires expertise in digital marketing, social media marketing and PPC campaign management. Key Responsibilities: Digital Marketing: Lead digital marketing campaigns across paid search,...
...Faith based non profit health system seeks a Pediatrician in Warrenton , Missouri! Come make a difference within a growing team of providers that focus to enhance the lives they serve and value learning and growth! ****@*****.*** (***) ***-**** About Group...