This role requires up to 4 days onsite with customers and/or Neat’s Executive Briefing Center in San Jose, CA.
Our Company
Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps.
We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.
The role:
At Neat, an Enterprise Product Specialist serves as the main solutions expert and technical resource for the Neat enterprise customer community. Three main points of focus comprise the majority of an Enterprise Product Specialist’s responsibilities:
Sales Collaboration
Neat Enterprise Product Specialists partner with Account Managers on the most strategic enterprise accounts through the entire account lifecycle. From initial customer discovery to solution design and deployment, the Enterprise Product Specialist is an expert in collaboration, technical architecture, and business requirements analysis.
Product Team Ambassador
Enterprise Product Specialists act as the face of our product development team to the customer community. They are responsible for collecting and responding to customer feedback and feature requests, evaluating based on relevance and communicating them effectively back to the product team. Enterprise Product Specialists are expected to understand Neat’s product and feature roadmap and deliver future-state messaging to customers and partners clearly and effectively.
Product Evangelist
Product Specialists play a vital role in bringing the ‘wow-factor’ of Neat to both fellow Neat colleagues and the rest of the world. Product Specialists are often called upon to help conduct internal training for the sales teams on how to deliver the value of Neat’s technology. Effective demonstrations are a key component of Neat products, and the Enterprise Product specialist is expected to be able to demonstrate in a variety of scenarios: home office, customer environment, tradeshows, and Neat Enterprise Briefing Centers. Product Specialists might also be asked to co-host webinars, marketing events, and other customer events to help publicly communicate new product and feature releases.
Skills Required
Enterprise Product Specialist candidates will have a strong professional background in videoconferencing and commercial audio-visual technologies. Knowledge of key unified communications and collaboration technologies including Microsoft Teams Rooms and Zoom rooms is required, while certifications in those areas is a strong plus. Excellent communication and presentation skills are required. Social media content creation, enterprise networking background (including 802.1x, proxy deployment, and cloud management tools) is a plus.
This role requires up to 4 days onsite with customers and/or Neat’s Executive Briefing Center in San Jose, CA.
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