Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Revenue Manager is responsible for maximizing overall hotel revenue for rooms and food and beverage through the implementation of effective pricing and distribution strategies. Out-perform direct competitors by winning market share with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory to maximize topline revenue and yield high net profits.  Manage and oversee in house reservations team to produce effective revenue strategies and drive top line revenue.  Provide guidance and support sales and marketing initiatives that are targeted to meet the needs of the hotel.  Produce accurate revenue forecasts that help set hotel goals and outgrow the competition.  Display leadership qualities that mentor, develop, and guide hotel team members such as revenue analysts and operations managers.

The salary range for this position is $68,640.00 - $95,700.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt has a very competitive benefit package for colleagues, which may include:

·12 Complimentary hotel room nights at Hyatt hotels world-wide 

· Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide 

· Bereavement and jury duty pay 

· Vacation, sick, and new child leave 

· Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account, 

· Retirement Savings Plan option (401K) with employer match 

· Employee Stock Purchase Plan 

· Complimentary employee meals 

· And so much more! 

CORE WORK ACTIVITIES

Key Responsibilities:

· Maximizing overall hotel revenue for rooms and food and beverage through the implementation of effective pricing and distribution strategies in small to medium sized hotels.

· Out-perform direct competitors by winning market share with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory to maximize topline revenue and yield high net profits. 

· Manage and oversee revenue management analytic functions to produce reporting that support and evaluate hotel business strategies. 

· Provide guidance and support sales and marketing initiatives that are targeted to meet the needs of the hotel.

· Produce accurate revenue forecasts that help set hotel goals and outgrow the competition. 

· Display leadership qualities that mentor, develop, and guide hotel team members such as revenue analysts and operations managers. 

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property revenue goals.

• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Assist Director of Revenue with Occupancy Operational Forecast and Weekly Forecasting

• Manage inventory and rates with assistance of Director of Revenue

• Direct and evaluate Revinate email campaigns and outbound revenue tactics

Conducting Daily Reservations Sales Activities

• Uses negotiating skills and creative selling abilities to close on business and assist reservation agents

• Assists in monitoring group reservation forecast data and pickup.

• Executes and supports the operational aspects of business booked

• Assists with monitoring accuracy of reservation sales orders within tracking systems.

• Owner of Revinate Call System and all procedures

Providing Exceptional Customer Service

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

• Provides excellent customer service consistent with the daily service standards of the brand.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

• Monitors reservations sales agents while on phone calls.

• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Mentors Sales Agents for continued growth and development

• Creates weekly/monthly labor scheduling for team.

Qualifications

• · A true desire to satisfy the needs of others in a fast-paced environment

  · Refined verbal and written communication skills

  · Must be proficient in general computer knowledge

  · Must have previous experience with forecasting and revenue management.

  · Must have extensive experience with customer service.

  ·2+ years Hotel Reservations experience preferred

  · Knowledge of Hyatt's reservation and revenue systems and procedures preferred: Synexis, IDeaS G3, Opera PMS, Travel Click, Revinate

  All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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