Job Title: Spanish-Speaking Customer Service Representative in Marietta, GA
Location: Marietta, GA (On-site)
Employment Type: Full-Time
Language Requirement: Bilingual Fluent in Spanish and English
Position Overview:
The Customer Service Representative (CSR) will serve as the primary point of contact for our Spanish-speaking clients. This role is responsible for delivering excellent customer support, assisting with policy inquiries, processing service requests, and ensuring a positive client experience.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries in both Spanish and English
Assist clients with policy changes, billing questions, documentation, and claims
Process service requests accurately and in a timely manner
Maintain up-to-date knowledge of insurance products and services
Document all customer interactions in agency management systems
Support sales agents with client follow-ups and administrative tasks
Uphold professional and friendly communication standards
Qualifications:
Bilingual (Fluent in Spanish and English) Required
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Previous customer service or insurance agency experience is a plus
Strong communication and problem-solving skills
Attention to detail and ability to multitask in a fast-paced environment
Proficient with computers and customer service software (experience with insurance CRM systems is a plus)
Must be reliable, punctual, and team-oriented
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