Spanish-Speaking Customer Service Representative Job at INA Solution Inc, Marietta, GA

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  • INA Solution Inc
  • Marietta, GA

Job Description

Job Title: Spanish-Speaking Customer Service Representative in Marietta, GA

Location: Marietta, GA (On-site)

Employment Type: Full-Time

Language Requirement: Bilingual Fluent in Spanish and English

Position Overview:

The Customer Service Representative (CSR) will serve as the primary point of contact for our Spanish-speaking clients. This role is responsible for delivering excellent customer support, assisting with policy inquiries, processing service requests, and ensuring a positive client experience.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in both Spanish and English

  • Assist clients with policy changes, billing questions, documentation, and claims

  • Process service requests accurately and in a timely manner

  • Maintain up-to-date knowledge of insurance products and services

  • Document all customer interactions in agency management systems

  • Support sales agents with client follow-ups and administrative tasks

  • Uphold professional and friendly communication standards

Qualifications:

  • Bilingual (Fluent in Spanish and English) Required

  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)

  • Previous customer service or insurance agency experience is a plus

  • Strong communication and problem-solving skills

  • Attention to detail and ability to multitask in a fast-paced environment

  • Proficient with computers and customer service software (experience with insurance CRM systems is a plus)

  • Must be reliable, punctual, and team-oriented

Job Tags

Full time,

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