Job Description

Job Title: Technical Writer 2

Location: Augusta, ME

Employment Type: Contract

About Us:

 DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:

We are seeking a skilled Technical Writer 2 to support the successful rollout and adoption of the BMV’s modernized licensing system. The selected candidate will be responsible for developing end-user documentation and training materials to guide system users and supervisors. This role is essential to ensuring the workforce can confidently navigate and operate within the new system.

Requirements

Key Responsibilities:

• Create an Operator’s Manual that outlines essential functions of the new licensing system, including how it integrates with external systems.
• Develop comprehensive training materials to be used by supervisors for onboarding and educating both new and current staff.
• Convert technical information into clear, user-friendly content tailored to a non-technical audience.
• Design and format engaging digital presentations to support classroom or remote training.
• Collaborate with technical teams, business analysts, and subject matter experts to ensure documentation reflects current processes.
• Ensure consistency, clarity, and accuracy across all written materials.
• Support the communication of system updates and changes to end users through documentation updates.

Required Skills & Experience:

• Strong background in technical writing , particularly for government or enterprise systems.
• Experience creating digital presentations for training and educational purposes.
• Proven ability to develop employee training materials and documentation.
• Familiarity with instructional design principles and adult learning strategies.
• Proficiency with Microsoft Office tools (Word, PowerPoint) and other content creation platforms.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to manage multiple deliverables and deadlines.

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